Responsible Gaming

Play Safe on Batjee — Stay in Control Every Session

Gaming on Batjee should be fun, not stressful. We've built a full set of responsible gaming tools directly into the platform so every player in Bangladesh can set their own limits, take breaks, and get help if they ever need it. No judgment, no friction — just the tools you need to keep gaming healthy.

18+
Minimum Age to Play
24/7
Support Available
4
Limit Types Available
0s
Self-Exclusion Delay

Six Ways Batjee Keeps You in Control

Every tool listed here is available inside your Batjee account settings, free of charge, and takes effect immediately when you activate it.

Deposit Limits

Set a daily, weekly, or monthly deposit cap on your Batjee account. Once your limit is reached, no further deposits are accepted until the period resets. Increasing a limit takes 24 hours to take effect — decreasing it is instant. This gives you real control over how much you put in.

Session Time Limits

Tell Batjee how long you want to play in a single session. When your time is up, you'll get a clear notification and the option to log out. It's easy to lose track of time when you're deep in a game — this feature makes sure you stay aware of how long you've been playing.

Loss Limits

Set a maximum amount you're comfortable losing over a given period. Once that threshold is hit, Batjee will prevent further wagering until the limit period resets. This is one of the most effective tools for keeping gaming within a budget you've decided on in advance, not in the heat of the moment.

Cool-Off Period

Need a short break without fully closing your account? A cool-off period lets you pause your Batjee account for 24 hours, 7 days, or 30 days. During this time you cannot log in or place bets. It's a useful reset when you feel like gaming is taking up more headspace than it should.

Self-Exclusion

If you feel you need a longer break, self-exclusion closes your Batjee account for a minimum of 6 months. It takes effect immediately. During the exclusion period, your account cannot be reopened under any circumstances — not even if you contact support and ask. This is a firm commitment, by design.

Reality Checks

Enable regular on-screen reminders that show how long you've been playing and how much you've wagered in the current session. You choose the interval — every 15, 30, or 60 minutes. A quick reality check mid-session can make a real difference to how you make decisions at the table.

How to Set Your Responsible Gaming Limits on Batjee

Setting limits on Batjee takes less than two minutes. You don't need to call anyone or fill out a form — everything is handled directly inside your account. Here's how it works.

01
Log In to Your Batjee Account

Head to batjee.vip and log in with your registered credentials. If you don't have an account yet, registration takes under two minutes.

02
Open Account Settings

Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

03
Navigate to Responsible Gaming

Find the "Responsible Gaming" tab in your account settings. All available tools — deposit limits, session limits, loss limits, cool-off, and self-exclusion — are listed here.

04
Choose Your Tool and Set Your Preference

Select the tool you want to activate, enter your preferred limit or duration, and confirm. Limits that restrict your activity take effect immediately. Limit increases have a 24-hour cooling period.

05
Contact Support If You Need Help

If you'd prefer to set limits with the help of a support agent, contact Batjee at [email protected] and we'll walk you through it.

Is Your Gaming Still Healthy? Check These Signs.

Problem gambling doesn't always look dramatic. It often starts with small changes in behaviour that are easy to dismiss. If any of the following sound familiar, it may be worth taking a step back and using one of Batjee's responsible gaming tools.

You spend more time or money on gaming than you originally planned, and it happens regularly — not just once.
You find yourself chasing losses — placing more bets to try to win back money you've already lost.
Gaming is affecting your sleep, work, studies, or relationships in ways you're not comfortable with.
You feel irritable, anxious, or restless when you're not able to play, or when you try to cut back.
You've borrowed money or sold items to fund gaming, or you're using money set aside for bills or essentials.
You hide your gaming activity from family or friends, or feel the need to downplay how much you play or spend.
You've tried to cut back or stop before but found it difficult to follow through on that decision.
If any of these apply to you, please use Batjee's self-exclusion or cool-off tools, or contact our support team. There is no shame in asking for help — it's the right move.
01 Our Commitment to Responsible Gaming

Batjee is built on the belief that gaming should be entertaining — a way to have fun, enjoy a game, and maybe win something along the way. It should never be a source of financial stress, relationship problems, or mental health struggles. That's why responsible gaming is not an afterthought at Batjee; it's built into the platform from the ground up.

We take our responsibility seriously. Every player who registers on Batjee has access to a full suite of responsible gaming tools at no cost, with no waiting period, and no need to justify their decision to use them. Whether you want to set a small deposit limit as a precaution or need to exclude yourself entirely, Batjee supports that choice without question.

Our responsible gaming approach covers four areas: player tools that give you direct control over your activity, age verification to keep minors off the platform, responsible marketing practices that don't target vulnerable players, and staff training so our support team can recognise and respond to signs of problem gambling.

Core Principle: Gaming on Batjee is entertainment. If it ever stops feeling that way for you, the tools on this page are here to help you reset — quickly, privately, and without judgment.
02 Who This Policy Applies To

This responsible gaming policy applies to all registered players on the Batjee platform, including those accessing the platform via the Batjee mobile app. It applies regardless of how long you've been a member, how much you deposit, or how frequently you play.

Batjee is strictly an 18+ platform. Players must be at least 18 years old to register and play. We verify age during the registration process and conduct additional checks where required. Any account found to belong to a player under 18 will be closed immediately and any funds returned.

Under 18? You are not permitted to use Batjee. If you are a parent or guardian and believe a minor has accessed the platform, contact us immediately at [email protected].
03 Available Responsible Gaming Tools

All of the following tools are available to every registered Batjee player through the Responsible Gaming section of your account settings. They are free, immediate, and do not require approval from Batjee staff to activate.

  • Deposit Limits: Daily, weekly, and monthly caps on how much you can deposit. Reductions take effect immediately; increases require a 24-hour cooling period.
  • Loss Limits: A ceiling on how much you can lose over a set period. Once reached, further wagering is blocked until the period resets.
  • Session Time Limits: A maximum duration for a single gaming session. You'll receive a notification when your time is up.
  • Reality Checks: Regular on-screen reminders showing your session duration and wagering total. Available at 15, 30, or 60-minute intervals.
  • Cool-Off Period: A temporary account pause of 24 hours, 7 days, or 30 days. Your account cannot be accessed during this period.
  • Self-Exclusion: A minimum 6-month account closure. Takes effect immediately and cannot be reversed during the exclusion period under any circumstances.

If you want to activate any of these tools but are having difficulty doing so through your account settings, contact Batjee support at [email protected] and a team member will assist you directly.

04 Underage Player Protection

Batjee uses age verification checks during registration to confirm that all players are 18 or older. Additional identity verification may be required before a player can make their first withdrawal. These checks are not optional — they are a core part of how Batjee operates responsibly.

We also encourage parents and guardians to take steps to prevent underage access to gaming platforms at the device level. Consider using parental control software on shared devices, keeping login credentials private, and having open conversations with young people about online gaming.

Parental Controls: Most smartphones and computers have built-in parental control features that can block access to gaming websites and apps. Enabling these on shared devices is a practical step to prevent underage access.
05 Responsible Marketing

Batjee's marketing materials are designed to promote the platform as entertainment for adults, not as a way to make money or solve financial problems. Our advertising does not target minors, does not make misleading claims about winning, and does not use language or imagery designed to appeal to vulnerable individuals.

  • All Batjee promotions clearly state their terms and conditions, including wagering requirements and eligibility criteria.
  • Players who have activated self-exclusion or a cool-off period are removed from all promotional communications immediately.
  • Batjee does not send promotional messages to players who have opted out of marketing communications.
  • Bonus offers are not designed to pressure players into depositing more than they are comfortable with.

If you receive a Batjee promotional message after opting out or activating a self-exclusion, contact us at [email protected] so we can investigate and correct the issue.

06 Staff Training

Every member of the Batjee customer support team receives training in responsible gaming awareness. This includes how to recognise behavioural patterns that may indicate a player is experiencing difficulties, how to respond sensitively and without judgment, and how to guide players to the appropriate tools or external support resources.

Support staff are trained not to pressure players to continue playing, not to offer incentives to players who have expressed a desire to stop, and to process self-exclusion and cool-off requests promptly and without delay.

Our Support Team Is Here to Help: If you reach out to Batjee support about a gambling concern, you will be treated with respect and given practical assistance — not a sales pitch.
07 Getting Support

If you're concerned about your own gaming or that of someone you know, the most important step is to reach out. Batjee support is available 24/7 and can help you activate any of the responsible gaming tools described on this page.

  • Batjee Support Email: [email protected]
  • In-Account Tools: Log in to your Batjee account and navigate to Account Settings → Responsible Gaming to access all tools directly.
  • Self-Exclusion Requests: Can be submitted via email to support if you are unable to access your account settings.

You don't need to be in crisis to use these tools. Many Batjee players use deposit limits and session timers as a matter of routine — it's a smart way to keep gaming enjoyable long-term. Reaching out early is always better than waiting until a problem feels out of control.

Remember: Responsible gaming is not about playing less — it's about playing in a way that stays fun, stays within your means, and doesn't affect the other parts of your life that matter to you.

Responsible Gaming FAQ

Quick answers to the questions players ask most often about Batjee's responsible gaming tools.

No. Self-exclusion on Batjee is a firm commitment. Once activated, your account cannot be reopened for a minimum of 6 months, regardless of the reason. This is intentional — the tool is designed to be a reliable safety net, not something that can be undone on impulse. After the exclusion period ends, you may contact support to discuss reopening your account, but this is not automatic.

Immediately. Any reduction to your deposit limit takes effect the moment you confirm it in your account settings. Increases, on the other hand, require a 24-hour cooling period before they come into force. This asymmetry is deliberate — it makes it easy to restrict your activity quickly, while adding a small pause before you can increase your limits.

No. When you activate a cool-off period or self-exclusion, Batjee removes you from all promotional communications immediately. You should not receive any bonus offers, game announcements, or marketing emails during your break. If you do receive a promotional message after activating a cool-off, contact support at [email protected] so we can investigate.

Limits can only be set by the account holder. However, if you are concerned about a family member's gaming on Batjee, you can contact our support team to discuss the situation. We take third-party concerns seriously and will review the account in question. We cannot share account details with third parties, but we can take appropriate action where there is evidence of harm.

Any remaining balance in your Batjee wallet at the time of self-exclusion will be held securely. You can request a withdrawal of your balance by contacting support at [email protected]. Batjee will process the withdrawal to your verified payment method. You will not be able to log in to your account to initiate the withdrawal yourself during the exclusion period.

Yes. All responsible gaming tools available on the Batjee website are also accessible through the Batjee mobile app. Navigate to your account settings within the app and select the Responsible Gaming section. The same tools — deposit limits, loss limits, session timers, reality checks, cool-off, and self-exclusion — are all available there.

Batjee Is More Fun When You're Playing on Your Own Terms

Set your limits before you start, stick to them, and enjoy the games for what they are — entertainment. Register today and take two minutes to configure your responsible gaming preferences right after sign-up.

18+ only  |  Play Responsibly  |  Questions? [email protected]