Batjee Privacy Policy — How We Protect Your Data

Batjee ("we", "us", "our") operates the online gaming platform at batjee.vip. This Privacy Policy explains how Batjee collects, uses, stores, and protects the personal data of players who register and use the platform, including through the Batjee mobile app.

We understand that privacy matters to our players in Bangladesh. When you hand over your name, phone number, or payment details to create a Batjee account, you're trusting us to handle that information responsibly. This policy is our commitment to doing exactly that.

By registering on Batjee or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this document, contact us at [email protected] before registering.

Batjee collects personal data in three ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

Batjee uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes you would not reasonably expect.

• Account Management: Creating and maintaining your Batjee account, verifying your identity, and managing your wallet.
• Transaction Processing: Processing deposits, withdrawals, and bonus credits accurately and securely.
• Legal Compliance: Meeting our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying player-requested limits or exclusions.
• Platform Security: Detecting and preventing fraud, unauthorised account access, and abuse of the platform.
• Customer Support: Responding to your queries, complaints, and account-related requests.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game performance, navigation, and the overall player experience.
• Communications: Sending account notifications, transaction confirmations, and — where you have opted in — promotional messages about Batjee offers.

You can opt out of promotional communications at any time by updating your notification preferences in your account settings or by contacting support.

Batjee does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or comply with legal obligations. The categories of recipients are:

• Payment Processors: To process deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
• Identity Verification Providers: To conduct KYC checks as required by our operating obligations. Verification data is processed securely and not retained by these providers beyond the verification process.
• IT and Infrastructure Providers: Cloud hosting and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory request, Batjee may disclose data to relevant authorities. We will notify you of such disclosures where legally permitted to do so.
• Fraud Prevention Services: To detect and prevent fraudulent activity on the platform.

Batjee uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.

The types of cookies Batjee uses:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics Cookies: Used to collect anonymised data about how players navigate the platform. This helps us identify pages that are confusing or slow and improve the experience. Analytics data is aggregated and not linked to individual players.
• Preference Cookies: Remember your settings and preferences — such as language or display options — so you don't have to re-enter them each visit.
• Security Cookies: Help detect and prevent fraudulent activity and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Batjee, but some features may work less smoothly.

Batjee retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our operating obligations.

• Account Data: Retained for the duration of your account and for up to 5 years after account closure, as required for AML compliance and dispute resolution.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
• Identity Verification Documents: Retained for the period required by applicable KYC regulations, typically 5 years from the date of verification.
• Support Communications: Retained for up to 3 years from the date of the last communication.
• Analytics Data: Anonymised and aggregated; not subject to standard retention limits as it cannot be linked to individual players.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. We do not retain data "just in case" — if there is no legal or operational reason to keep it, it goes.

Batjee implements technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:

• TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive stored data including payment details and identity documents.
• Access controls ensuring that only authorised Batjee personnel can access personal data, and only to the extent required for their role.
• Regular security assessments and penetration testing of the platform.
• Monitoring systems that detect unusual access patterns and potential intrusions in real time.

While Batjee takes security seriously, no system is completely immune to risk. You also play a role in keeping your account secure — use a strong password, do not share your credentials, and contact us immediately if you suspect unauthorised access to your account.

As a Batjee player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected].

Batjee is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered on the platform, the account will be closed immediately and any personal data collected will be deleted.

If you are a parent or guardian and believe your child has created a Batjee account, contact us immediately at [email protected]. We will investigate and take appropriate action promptly.

Some of Batjee's service providers — including cloud infrastructure and identity verification partners — may process data in countries outside Bangladesh. Where data is transferred internationally, Batjee ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.

These safeguards may include contractual clauses requiring the recipient to protect your data, or reliance on the recipient's certification under a recognised data protection framework. If you have questions about international data transfers, contact us at [email protected].

Batjee may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered players via the email address associated with their account.

The updated policy will be published on this page with a revised "Last Updated" date. Continued use of the Batjee platform after notification of changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Batjee handles your personal information, get in touch with our support team:

• Email: [email protected]
• Response Time: We aim to respond to all privacy-related queries within 72 hours.
• Data Requests: Access, correction, and deletion requests are processed within a reasonable timeframe, typically within 30 days.

For responsible gaming concerns, including self-exclusion requests, visit the Responsible Gaming page for dedicated resources and contact options.